Everything Clearmade actually does.
Six capabilities that make Clearmade feel obvious — each with a small animated idea in place of a product screenshot. Skip to the one you came for:
Teams-native requests
Raise a ticket where the conversation already is.
People live in Teams all day. Clearmade meets them there. New requests, approvals, replies and status updates flow in the same window — no new app, no extra login, no link hunts. Adoption stops being a project.
- Conversational bot for incidents, requests, status and KB
- Adaptive cards for approvals and ticket confirmation
- Personal tab that opens the full workspace
- Status replies back into the same Teams thread
Focused agent workspace
A calmer place for support to do the work.
The agent view is intentionally quiet. Tickets sit next to the requester, the asset, the history and the next action. Fewer tabs, fewer modals, fewer places the right answer could be hiding.
- Unified ticket, requester and asset view
- Kanban and list with My / My team's / All scopes
- Optimistic assign and workflow actions
- Keyboard shortcuts for reply, resolve and send
AI-assisted flow
Useful assistance, not dramatic assistance.
Clearmade uses AI where it earns its place — triaging incoming requests, suggesting replies, drafting resolution notes, and tightening the follow-through loop. It helps, it doesn’t take over.
- Bot intent routing for incidents vs requests vs status
- Suggested replies and draft resolution notes
- AI-assisted category and priority hints
- Honest retries with timeout controls
Built-in control
Structure without a rollout.
Categories, priorities, SLA policies, approvals, onboarding flows and operational oversight — all configured from Settings, not a project plan. The kind of control you expect, without the heaviness you don’t.
- Category model with default teams per category
- SLA policies with live pressure on every ticket
- Approval routing and request catalog
- Tenant onboarding and admin user management
Knowledge that works
Answers people can actually find.
A lightweight knowledge layer, surfaced where requests happen. Articles have owners, types, feedback, and a proper reader alongside a curated index. Fewer repeats, quieter weeks.
- User guides, FAQs, workarounds, troubleshooting
- Inline article reader with useful / not useful feedback
- Library health stats on what works
- Served to the bot and the portal alike
Ready for smaller teams
Built for the shape of modern teams.
Clearmade is made for 5–50 person organisations. Fair pricing, fast setup, a product that is shaped like your team — not a miniature version of an enterprise platform you’ll never fully use.
- Three flat monthly plans by team size
- No implementation fees
- Straightforward admin and user lifecycle
- Human support, even on trial
Try it yourself for 14 days.
Pick the plan that fits your team. No card for the trial.