Clearmade
Clearmade
Service desk in Teams
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Built for companies of 5–50 people

IT support that meets your teamright inside Teams.

A proper service desk where your people already work. Raise tickets, request help, track progress, manage approvals, and keep support moving — without spreadsheets, lost emails, or bloated ITSM overhead.

Start free trialExplore features
5–0
people, target fit
0
workspace surfaces
0
plans to pick from
Teams conversation
Employee support flow
Live status
MG
My laptop won't connect to WiFi.
I've raised a ticket, linked the user, and sent it to support. Updates will arrive here in Teams.
CM
Ticket
INC-1042
new
Assigned · SLA active
Next update
Status in Teams
No chasing by email
Clearmade replaces
✕No more spreadsheet trackers·
✕No more lost support emails·
✕No more cross-channel status chasing·
✕No more heavyweight ITSM for small teams·
✕No more “did you see my ticket?”·
✕No more forwarded forwarded re:fwd·
✕No more spreadsheet trackers·
✕No more lost support emails·
✕No more cross-channel status chasing·
✕No more heavyweight ITSM for small teams·
✕No more “did you see my ticket?”·
✕No more forwarded forwarded re:fwd·
Why Clearmade

The service desk your team will actually use.

Clearmade brings ITSM to the level smaller teams are ready for: structured enough to run support properly, light enough to adopt quickly, and native enough to feel obvious inside Teams.

Stay in Teams

Employees raise requests, track progress, approve work, and get updates without leaving the platform they already use all day.

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Run support properly

Tickets, requests, approvals, assets, knowledge, and SLA pressure sit in one sharper operating surface for your support team.

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Cut the noise

No spreadsheet trackers. No missed emails. No bloated service desk rollout. Just a cleaner way to manage support.

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A calmer flow

The whole desk in one clear loop.

Noise in, clarity out. Clearmade listens where people work, organises support, resolves it cleanly, and feeds the loop with knowledge.

Listeninside TeamsOrganisetriage & SLAResolvewith contextLearnfeeds knowledge
Less noise
Signals not pings
Clearer structure
Categories and SLA
Faster resolve
Context at the click
Quieter week
Fewer repeats over time
Product capability

Everything you need to run support properly.

Clearmade gives smaller organisations a real service desk model inside Teams: clear request handling, focused agent work, approvals, knowledge, asset context, SLA visibility, and AI support where it helps most.

Why it converts better than old-school helpdesks
Employees already know where to go: Teams.
Support gets structure without a heavy rollout.
The desk feels modern, not like an admin system.
Teams
01

Teams-native requests

Incidents, requests, updates, and guidance directly inside Teams.

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Workspace
02

Focused agent workspace

A calmer place for tickets, approvals, users, assets, and knowledge.

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AI
03

AI-assisted flow

Triage, suggested responses, routing, and better resolution follow-through.

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Control
04

Built-in control

Categories, SLA controls, onboarding, and operational oversight without chaos.

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Knowledge
05

Knowledge that works

Help employees find answers fast and reduce repeat tickets.

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Fit
06

Ready for smaller teams

Designed for organisations that need structure without enterprise overhead.

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How it goes live

From zero to a real service desk in an afternoon.

01
Install in Teams
One-click install inside your Microsoft 365 tenant. No new tab to learn.
02
Map your desk
Pick categories, SLA policies, approvers and default teams. Light setup — no rollout plan needed.
03
Employees raise help
People open tickets in the channel they use all day. Clear forms. Clear status.
04
Support runs the flow
Agents work tickets from a calmer workspace with AI assistance and context.
05
Resolve faster, every week
Knowledge, automations, and reporting tighten the loop over time.
How we think

A few firm opinions that shape the product.

Clearmade isn't trying to be every service desk. We made some deliberate calls — here they are up front, so you can decide quickly whether the shape fits.

01
Tickets belong where conversation happens
Raising help shouldn't mean opening a new app. Clearmade lives inside Teams so request, update and reply all happen in one place.
02
Structure should be light, not heavy
Categories, SLA policies, approvers and default routing — the controls you expect, without the rollout plan you don't want.
03
AI earns its place or gets out of the way
We use AI for triage, drafting and routing — where it saves an agent real minutes. Everything else stays fast and obvious.
04
A trial means a trial
Full product, 14 days, no card. If it isn't right for your team, nothing happens at the end.
Pricing

Pick the plan that fits your team.

Flat monthly pricing by team size. Start free for 14 days — no card required.

Starter
£29
/ month
Up to 5 users
For small teams getting organised.
  • Teams-native ticketing
  • Knowledge base
  • Approvals
  • AI-powered workflows
  • Email support
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Growth
Most popular
£59
/ month
Up to 10 users
For teams running day-to-day operations.
  • Everything in Starter
  • More scalable setup
  • AI-powered workflows
  • Knowledge base
  • Priority support
Start free trial
Scale
£149
/ month
Up to 20 users
For busy service teams that need more room to grow.
  • Everything in Growth
  • Higher usage capacity
  • AI-powered workflows
  • Priority support
  • Onboarding assistance
Start free trial
14-day free trial·No card required·Cancel any time·Need more than 20 seats? Talk to us
Let's talk

Start running IT support the way your team actually works.

Send us a line and we'll be back within one working day. No automated drip, no dead-end forms.

  • 14-day free trial on the full product
  • Human onboarding help from day one
  • Straight answers on pricing and fit

We'll reply within one working day. No automated drip.