Employees stay in Teams
People can ask for help, find request forms, follow ticket progress, and get updates without leaving the place they already work.
Clearmade
AI-powered IT service desk in Teams
Built for companies of 5–50 people
A Teams-native service desk with a sharper operating model.
Clearmade keeps the employee experience inside Teams while giving agents a calmer workspace for tickets, requests, approvals, knowledge, assets, SLA health, and AI-assisted follow-through.
What’s live now
Teams bot conversations for incidents, requests, and ticket status
Agent workspace for tickets, approvals, knowledge, users, and assets
Catalog controls, category maintenance, and AI-assisted triage flows
Separate platform console for tenant onboarding and estate control
Agents get a calmer workspace
Tickets, requests, approvals, assets, knowledge, and SLA pressure sit in one cleaner operating surface instead of a sprawling helpdesk.
AI supports the flow
Clearmade handles triage, request routing, suggested replies, resolution notes, and draft handoffs without turning every interaction into a bot command.
Teams-native desk
Incidents and requests start where employees already work.
The Teams app now supports conversational troubleshooting, request catalog matches, ticket drafting, status updates, and dashboard access inside Teams.
Bot conversations for incidents, requests, status, and KB guidance
Teams personal tab for the workspace and dashboard
Adaptive cards for request discovery and ticket confirmation
Agent workspace
A quieter operating surface for support teams.
Agents can work through tickets, approvals, assets, users, knowledge, and the request catalog without hopping through crowded admin screens.
Record-based ticket, asset, user, and knowledge layouts
Resolve flow with mandatory resolution notes and AI assistance
Search, requester context, and raise-on-behalf workflows
Operational control
Platform and tenant setup without losing the thread.
Clearmade separates tenant administration from platform administration so onboarding, auth, and estate controls stay deliberate and supportable.
Separate platform console and platform auth
Tenant creation and onboarding controls
Category, SLA, AI, integration, and catalog controls
Operational outcomes
More than a landing concept now — the core operating surface is here.
Clearmade now reflects the product we actually have: request routing, knowledge management, attachment-ready ticket handling, user and asset context, resolution workflows, category controls, and a separate platform layer for tenant setup and support operations.
In scope today
Request catalog with standard seeded service requests
Knowledge types for FAQ, user guides, workarounds, and troubleshooting
Lightweight asset visibility tied to users and incidents
Approvals, weekly digests, SLA pressure, and real-time desk status